Personal Growth

Personal development is a lifelong process. Browse through the tutorials that will teach you about Goal setting, Decision making under difficult situations, Communication techniques and more. Develop talents and potential, build human capital and facilitate employability, enhance the quality of life and contribute to the realization of dreams and aspirations.

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Career Guide

Build a Powerful Resume or CV

Clark Waggoner

Compose, update, and customize focused, effective, and highly-engaging resumes/CVs that showcase and highlight relevant…

  1h 8m           21 lessons           15,867 Views

Productivity

Introduction to Excel 2016

David Ringstrom

In this course Excel master David Ringstrom, CPA covers what he regards to be the best new highlights in Microsoft Productivity…

  59m           11 lessons           9,730 Views

Business

LinkedIn: Professional Profile Building Process

Teddy Burriss

Creating a good LinkedIn profile is more important than drafting a Resume in today’s generation. This course is…

  47m           11 lessons           9,761 Views

Career Guide

Power Resume System

Susmita Dutta

Your Resume is the first point of contact between you and the Recruiter. Your Resume is the first thing that a Recruiter…

  1h 37m           14 lessons           11,549 Views

Career Guide

Accelerate Your Email Productivity

Carl Pullein

Email Productivity stands to be the next important skill in today’s world after work productivity. This works as…

  1h 3m           19 lessons           15,234 Views

Career Guide

Tips on Body Language for Professionals

T J Walker

Body language has a huge impact on any presentation or communication. We tend to communicate 70% of the message from…

  1h 36m           20 lessons           19,212 Views

Productivity

Master Lookup Functions in Excel for Accounting and Bookkeeping

Paula Guilfoyle

Lookup functions on an excel sheet make's it extremely easy for people who work on multiple excel sheets to match data…

  50m           9 lessons           11,012 Views

Career Guide

Become an Assertive Public Speaker

T J Walker

Assertive Communication is a core skill n Communication Skills. Being Assertive means being strong and standing up for…

  1h           8 lessons           7,651 Views

Career Guide

Persuasion and Negotiation in Workplace

ArLyne Diamond

In the working environment, the transaction happens all the time. Here and there it is a basic assumption between two…

  1h 26m           14 lessons           11,523 Views

Productivity

Tricks for Efficiency in Excel

David Ringstrom

In this course Excel master David Ringstrom, CPA shares many Excel tips and traps that he uses to fly through Excel each…

  48m           14 lessons           11,749 Views

Productivity

Macros in Excel: Part I

David Ringstrom

In this course Excel master David Ringstrom, CPA encourages you to begin with Excel's Macro Recorder. Most clients are…

  52m           10 lessons           9,276 Views

Career Guide

Public Speaking for Finance Professionals

T J Walker

Delivering a presentation with financial aspects could be tricky. It not only is difficult to prepare for but also to…

  41m           12 lessons           9,840 Views

Productivity

Tricks for Efficiency in Excel: Part II

David Ringstrom

In this follow up to Excel Efficiency: Tips and Tricks I Excel master David Ringstrom, CPA shares a greater amount of…

  52m           13 lessons           10,975 Views

Productivity

Basic Excel for Book Keeping

Paula Guilfoyle

Excel is one the most powerful and most used application. You can use an excel sheet to store any sort of information…

  1h           23 lessons           17,560 Views

Productivity

Challenges in Excel: Part I

Lenny Wu

This course is one of a video arrangement that archives normal issues met in working with Microsoft EXCEL. This course…

  1h 9m           17 lessons           14,658 Views

Business

Corporate Innovation: Enable, Facilitate and Measure

Patrick Stroh

The fund association is accused of adjusting the key and monetary objectives of the organization. This course talks about…

  58m           10 lessons           9,095 Views

Productivity

Presenting Business Numbers in Excel

Randall Bolten

The essential aptitude expected to build up an extraordinary spreadsheet report doesn't number wizardry, nor bookkeeping…

  54m           12 lessons           10,913 Views

Productivity

Financial Reporting in Excel Sheets: Part II

Lenny Wu

This course grows the subject of the robotizing month to month, quarterly, and yearly monetary detailing procedures to…

  1h 2m           20 lessons           16,368 Views

Productivity

Challenges in Excel: Part II

Lenny Wu

This course fills in as a refresher for all experts who need to hone their Excel abilities for proficient utilize. It…

  1h 18m           17 lessons           14,609 Views

Productivity

Accessing Toolbars in Excel

David Ringstrom

This course exhibits how to access and use a fortune trove of concealed highlights in the Excel Quick Access toolbar…

  43m           12 lessons           10,306 Views

Productivity

Macros in Excel: Part II

David Ringstrom

In this course Excel master David Ringstrom, CPA expands on the Macro Recorder ideas he presented to some extent 1 of…

  55m           10 lessons           9,195 Views

Productivity

Creating Charts in Excel

David Ringstrom

This course instructs a handy, well-ordered way to deal with making and overseeing diagrams in Excel. You take in various…

  53m           16 lessons           12,737 Views

Career Guide

Become a Great Speaker in a Day

T J Walker

Are you aspiring to become a Great Speaker within a day? All it takes to become a great speaker is the correct guidance…

  1h 22m           11 lessons           9,838 Views

Productivity

Macros in Excel: Part III

David Ringstrom

In this course Excel master David Ringstrom, CPA goes past the Macro Recorder ideas that he presents in Parts 1 and 2…

  55m           11 lessons           9,779 Views

Career Guide

Presentation Skills for Leading a Team

Mac Martirossian

Most fund pioneers are not seen as incredible communicators. Senior Leadership in associations trust that progression…

  49m           12 lessons           10,352 Views

Productivity

Introduction to Microsoft Power Pivot and Power View

James Taylor

This course gives hands-on guideline in utilizing the advantages of free Microsoft Excel additional items, PowerPivot…

  57m           10 lessons           9,104 Views

Productivity

Minimize Errors in Excel

David Ringstrom

The course covers outline strategies and basic approaches to screening the status of bolted and opened worksheet cells.…

  51m           14 lessons           11,521 Views

Productivity

Macros in Excel: Part IV

David Ringstrom

In this course Excel master David Ringstrom, CPA begins by adding more mistake taking care of abilities to the Goal Seek…

  52m           12 lessons           10,379 Views

Productivity

Developing Structured Data in Excel Sheets

Simon Turner

Microsoft Excel's most noteworthy quality adaptability is additionally its most noteworthy shortcoming. This Excel course…

  54m           13 lessons           12,731 Views

Productivity

Enhance Data Structuring on Excel

Craig Hanson

In this course, we talk about how to make information that comes to us in a 'messy' and unusable organization helpful.…

  40m           7 lessons           6,065 Views

Business

Lead Teams Globally

Carlann Fergusson

This course is for any pioneer or task chief who is driving a scattered worldwide group. Toward the finish of the course,…

  57m           11 lessons           9,699 Views

Career Guide

Leadership Skills for Corporates

Blair Cook & Jennifer Ross Nicholson

Numerous budgetary experts confront a nonstop flood of difficulties. Seeing your way through these difficulties and prevailing…

  36m           11 lessons           9,115 Views

Productivity

Working on Large Spreadsheets

David Ringstrom

  • In this course Excel master David Ringstrom, CPA, calls attention to a portion of the subtleties and best practices…

      53m           11 lessons           9,697 Views

Productivity

Excel 2013: Best and Worst Features

David Ringstrom

In this course Excel master David H. Ringstrom, CPA concentrates on what he considers to be the 10 best new highlights…

  53m           12 lessons           10,310 Views

Career Guide

Building Confidence for Corporates

Blair Cook & Jennifer Ross Nicholson

Numerous money related experts experience the ill effects of an absence of certainty, not an absence of competency. This…

  31m           10 lessons           9,163 Views

Productivity

Excel Sheets Auditing: Part I

David Ringstrom

In this session, Excel master David Ringstrom, CPA, shares some of his most loved spreadsheet evaluating methods. You…

  51m           9 lessons           7,883 Views

Productivity

Excel: Regressions

Michael McDonald

This course is the second hands-on module giving members involved in building a dataset and running factual investigation…

  21m           6 lessons           6,065 Views

Productivity

Excel Sheets Auditing: Part II

David Ringstrom

In this session, Excel master David Ringstrom, CPA, proceeds with the examining exchange he began in Part 1 of this arrangement.…

  51m           8 lessons           7,294 Views

Productivity

Official Presentations: Action and Commitment

Patricia Fripp

Great introduction abilities are not any more pleasant aptitudes to have - they can have the effect amongst organization…

  1h 4m           15 lessons           12,128 Views

Productivity

Powerful Presentations: Preparation and Presentation

Patricia Fripp

Is it accurate to say that you are losing deals that you believe you should make? Might you be able to profit by a focused…

  40m           12 lessons           10,334 Views

Career Guide

Individual Presentation Skills

T J Walker

Eager to learn how to give the best presentation and stand in the limelight? This course will help you in how to build…

  1h 15m           15 lessons           11,706 Views

Career Guide

Become a Professional Speaker

T J Walker

Anyone who can talk to a group of people and handle a specific topic is considered to be a speaker in today's world.…

  58m           11 lessons           9,148 Views

Career Guide

Become the Best Presenter in Your College

T J Walker

This short yet intensive course gives you an opportunity to learn the techniques to use in order to become the Best Presenter…

  33m           10 lessons           7,940 Views

Career Guide

Effective Introductions

Rebecca Okamoto

Initial introductions matter!

An incredible presentation can be an effective entryway opener with new open doors.…

  37m           12 lessons           10,317 Views

Career Guide

Deliver Best Presentations with Limited Preparation Time

T J Walker

In the busy and hectic work schedules that the corporate world always demands, it could get difficult to find enough…

  28m           9 lessons           7,336 Views

Career Guide

Building Relationships for Corporates

Blair Cook & Jennifer Ross Nicholson

Numerous monetary experts who endure are not sure at relationship working in their expert professions. This course is…

  46m           12 lessons           10,424 Views

Career Guide

Team Presentation Skills

T J Walker

Presenting in teams could be difficult than presenting individually. Team presentations need proper planning, coordination…

  52m           13 lessons           11,597 Views

Career Guide

Tips on Workplace Communications

T J Walker

This course is focused on giving you tips that help in improving personal effectiveness and communication skills. During…

  30m           10 lessons           8,220 Views

Productivity

Financial Reporting in Excel Sheets

Lenny Wu

In this course, we investigate methods for a robotizing month to month, quarterly, and yearly budgetary announcing procedures…

  1h 9m           16 lessons           13,972 Views

Business

Strategy vs Leadership

Patrick Stroh

Business Strategy and Leadership are inseparably connected and Strategy is never again a once-a-year process that makes…

  1h 8m           9 lessons           8,600 Views

Career Guide

Executive Speaking Skills

T J Walker

Whether we are talking in a team meeting or presenting in front of an audience, we all have to speak in public every…

  1h 10m           8 lessons           6,813 Views

Career Guide

Face a Reporter within 2 Hours

T J Walker

Preparing for a presentation or facing a camera with very minimal time for preparation is not an easy task. However,…

  11m           8 lessons           6,697 Views

Career Guide

Personal Branding

Moshe Kravitz

With regards to establishing your expert notoriety, assembling your system and propelling your vocation, you can't leave…

  54m           8 lessons           8,493 Views

Career Guide

Proven Interview System to crack your dream job

Susmita Dutta

It is important to rewrite your resume based on your Dream Job. Scripting your Resume in the most effective way requires…

  1h 38m           53 lessons           35,835 Views

Business

Use Yourself to Lead the Change

Carrie Foster

In this course, we examine the association advancement (OD) expert's part as "Self as Instrument" in the change excursion…

  45m           10 lessons           9,704 Views

Career Guide

Attract Recruiters To Your LinkedIn Profile

Cindy Kraft

The initial step to Linkedin adequacy is having a total and convincing profile. After you've assembled it, how would…

  52m           11 lessons           10,580 Views

Career Guide

Corporate Resume Building

Cynthia Karr

In this course, we examine the craft of building an incredible resume for corporate experts, be they back, bookkeeping,…

  51m           13 lessons           10,918 Views

Business

Lead Talent Development as a Coach

Donna Hamlin

This course traces the significance of instructing inside associations and the part of HR in creating and displaying…

  44m           9 lessons           8,489 Views

Business

Workplace Cohorts - Multi Generations

Angela Stopper

In this second course, supervisors find out about work practices and inclinations identified with every age. This course…

  53m           8 lessons           7,274 Views

Business

HR to Facilitate Long-Term Talent Development

Donna Hamlin

This course traces the significance of HR pioneers as supporters of powerful progression arranging and practical corporate…

  1h 2m           12 lessons           10,341 Views

Business

Decision Making vs Problem Solving

ArLyne Diamond

Gatherings of all sizes and territories of duty are regularly called upon to achieve accord on an issue or to consent…

  1h 4m           14 lessons           12,126 Views

Career Guide

Finance Leaders: Communication Skills

Gerry Sandusky

In this course, you realize why the relational abilities that took you to your present position are never again enough…

  54m           14 lessons           11,533 Views

Business

Achieve Your Goals through Rewards and Recognitions

ArLyne Diamond

Ordinarily, it is the duty of the experts in Human Resources (HR) to suggest and regularly control remuneration, rewards…

  1h 7m           12 lessons           10,326 Views

Business

Move from CFO to Board Member

Marilyn Nagel

Is a board situate appropriate for you? In this course, corporate administration master, Dr. Donna Hamlin, CEO of Intrabond…

  49m           10 lessons           9,098 Views

Career Guide

Career Progression: Entry Level to Senior Executive

ArLyne Diamond

Envision yourself strolling into the workplace on the principal day of your first genuine all day work. You are unnerved.…

  48m           12 lessons           10,316 Views

Career Guide

Road Map to Career Success

Jim Villwock

Most workers trust their supervisors have their best advantages on a fundamental level. Numerous directors need to help,…

  58m           12 lessons           10,312 Views

Business

Work Your Way through Corporate Politics

Lynn Fountain

When you graduated school, did you truly think "legislative issues" would anything say anything was other than administrative…

  49m           11 lessons           9,705 Views

Career Guide

What You Want vs What You Are Getting

Jim Villwock

Many individuals buckle down, achieve much, but then get themselves not getting the advancements they need, the regard…

  1h 15m           11 lessons           9,720 Views

Business

Hold a CFO Role being a CEO

Mac Martirossian

The primary control to progress is figuring out how to comprehend desires from those we serve. In many cases, there is…

  53m           10 lessons           9,697 Views

Career Guide

Help Others and Know Yourself

Jim Villwock

You might be the best stayed with mystery in your, industry, or area. In the meantime, less qualified workers and employment…

  1h 4m           12 lessons           11,024 Views

Business

Employee Financial Literacy: ROI

Joseph Eppy

Representative turnover can be caused by poor work execution because of diversions like monetary weights. A great many…

  53m           11 lessons           9,703 Views

Business

Diversity vs Inclusion in Today's Leadership

Marjorie Derven

This course investigates how evolving socioeconomics, globalization, ability deficiencies and the requirement for development…

  47m           11 lessons           9,701 Views

Business

Lead Global Teams for Success

Marjorie Derven

This course investigates how globalization has made virtual groups the "new ordinary" and how this is changing authoritative…

  1h           11 lessons           9,700 Views

Business

Effective Leadership in your Current Company

Michael Capristo

In this course, we investigate diverse sorts of initiative styles including; Inspirational, Non-tyrant, Take-charge,…

  1h 24m           12 lessons           10,317 Views

Career Guide

Create Best Resume and Prepare for Interviews

Moshe Kravitz

Your resume still speaks to a key that can open or close numerous entryways. How has the perfect resume advanced in the…

  50m           10 lessons           9,104 Views

Career Guide

Accelerate Your Productivity

Carl Pullein

Productivity stands to be the most important skill in today’s world. Even if you have all the other technical skills,…

  1h 22m           21 lessons           17,632 Views

Sales

Minimize the Lead Time in Sales Cycle with Persuasion

Maura Schreier-Fleming

If you are new to sales and you are eager to learn the tips and tricks that help you to be more efficient, you have stopped…

  1h 6m           11 lessons           9,946 Views

Business

Learn to Coach for Performance Improvement

William Boyles

Not all workers perform at a similar level. The variety in execution can turn into an issue where a representative doesn't…

  1h 7m           10 lessons           9,092 Views

Productivity

Excel Efficiency: Pivot Tables

David Ringstrom

This course is intended to make it easier for you to transform raw data into the ideal required format for pivot table…

  58m           15 lessons           13,190 Views

Career Guide

Learn to define passion and vision for your career

Jim Villwock

Most of us often find ourselves struggling to get into the limelight and get promoted in spite of investing all our effort…

  1h 6m           12 lessons           10,941 Views

Business

Increased Performance in Corporate Culture

Bill Swedish

This course causes you comprehend the connection between corporate culture and authoritative execution and how you, as…

  1h 37m           19 lessons           15,159 Views

Business

Lead the Global Change: Part I

Carlann Fergusson

This course helps change specialists entrusted with driving change over different nations or pioneers who must make or…

  1h 4m           11 lessons           9,700 Views

Business

Lead the Global Change: Part II

Carlann Fergusson

In this course, we talk about the second and third factors of effective change: making a reasonable, convincing vision…

  54m           11 lessons           9,701 Views

Business

Lead the Global Change: Part III

Carlann Fergusson

In this course, we talk about conveying your full vision of progress. The approach of narrating is utilized to make the…

  1h 1m           11 lessons           10,307 Views

Career Guide

Captivate anyone in 30 seconds

Nathan Gold

This course will help you in making your presentations more compelling and discover the factors that are needed to prepare…

  1h 22m           12 lessons           10,924 Views

Productivity

Budgeting: Shifting from Excel to Cloud

Shyam Desigan

In spite of the huge focal points that cloud-based planning and estimating arrangements give, moving from Excel for planning…

  50m           8 lessons           7,908 Views

Productivity

Proficiency in Excel Functions: VLOOKUP

David Ringstrom

This course helps you in learning the complete functioning and implementation of VLOOKUP on Excel Spreadsheets. By the…

  48m           13 lessons           11,312 Views

Technology

Leadership vs Likability

Erin Daiber

There are different kinds of Leadership Styles from which you may choose to lead your team in the right direction. This…

  43m           11 lessons           9,768 Views

Business

Practicing Ethical and Professional Behavior

Carrie Foster

In this course, we examine the significance of expert moral practice for those taking part in master and authority parts…

  50m           11 lessons           9,713 Views

Career Guide

Required Skills for Attending Interviews

Mark Richards

Learn to make the most of the Interview Opportunity that you have got.

This course covers the following topics:

  44m           9 lessons           8,520 Views

Career Guide

Build a Powerful Cover Letter

Clark Waggoner

Compose, update, and customize succinct, effective, and highly-persuasive 3-4 paragraph modern job application cover…

  1h 8m           17 lessons           13,996 Views

Productivity

Microsoft Outlook: Increase Your Work Pace

Randy Dean

This course shows you how to get the most out of Microsoft Outlook profitability apparatuses to enhance your efficiency,…

  1h 28m           9 lessons           8,677 Views

Business

Become An Effective Leader

Tony Durso

This course will help you in designing and defining the purpose of your business and organization. You will be able to…

  40m           11 lessons           9,773 Views

Career Guide

Need for Competition in Career

Jim Villwock

Most corporate fund experts trust their abilities, diligent work, and reliability are for the most part that ought to…

  1h 12m           12 lessons           10,395 Views

Business

Personal Leadership

Cachet Prescott

Any Leadership starts with the capability to lead yourself first. The main objective of this course is to provide a clear…

  1h 23m           14 lessons           10,950 Views

Career Guide

Fierce Presentation Skills

Blair Cook

Being a fruitful back pioneer to some extent depends on your capacity to impart your thoughts and expert in an unmistakable…

  1h 15m           14 lessons           11,525 Views

Business

Workplace Ethics and Attitude

ArLyne Diamond

I trust that having the correct state of mind is significantly more effective and valuable than all the composed principles…

  58m           10 lessons           9,701 Views

Career Guide

Bring out the Leader in You

Lynn Fountain

There is a plenitude of books, articles, courses and workshops on administration. Numerous are educated by remarkable…

  56m           11 lessons           9,703 Views

Business

Create Attractive LinkedIn Pages for Recommendations

Lisa Ann Landry

LinkedIn is one place where there is scope for a lot of social networking activities. By the end of this course, you…

  35m           12 lessons           9,114 Views

Business

Ethical Leadership

Lynn Fountain

Will there ever be a response to untrustworthy conduct? The world involves numerous societies, religions, and convictions.…

  1h 33m           19 lessons           15,162 Views

Business

Financial Leadership and its Culture

C S Bud Kulesza

The achievement or disappointment of an association is more dictated by the monetary administration inside an association…

  2h 25m           14 lessons           11,521 Views

Business

Creating a Press Kit

Penny Guyon

Press kits usually include a lot of basic materials which are a mandate and these materials represent your company. You…

  23m           9 lessons           8,492 Views

Business

Maximise your Activities on LinkedIn for Networking

Lisa Ann Landry

LinkedIn is one place where there is scope for a lot of social networking activities. By the end of this course, you…

  39m           10 lessons           9,111 Views

Business

Leadership through Good Coaching

Bill Swedish

This course investigates the connection amongst training and initiative and the positive effect compelling instructing…

  1h 18m           11 lessons           9,699 Views

Business

LinkedIn Profiles: Magnetizing for Attraction

Lisa Ann Landry

LinkedIn profile recommendations play a significant role in various aspects of your professional career. In this course,…

  1h 3m           17 lessons           13,341 Views

Business

Mending Communication and Presentations

Herb Rubenstein

There are seven key ways to deal with guaranteeing that your message is clear, succinct, achieves its intended interest…

  59m           12 lessons           10,917 Views

Business

Professional Branding on LinkedIn

Teddy Burriss

This course is focused on helping you create a brand for yourself on LinkedIn. You will learn the importance of building…

  1h 8m           11 lessons           9,742 Views

Business

Pinning Profiles for Profit: Pinterest

Anna Vanlandingham

This course will help you learn the different types of pins and features that Pinterest has and how this will help your…

  1h 33m           15 lessons           12,127 Views

Career Guide

Techniques to Become a Successful Manager

Herb Rubenstein

In one short course, you get clear direction on pragmatic strides to improving as an administrator. This course incorporates…

  59m           11 lessons           10,313 Views

Sales

Social Selling and Personal Branding

Ayman van Bregt

If you are looking forward to selling yourself more effectively then, this course will guide you to work on it the right…

  35m           9 lessons           8,186 Views

Career Guide

Turn Yourself into a Professional Executive: Part I

Blair Cook & Jennifer Ross Nicholson

Numerous money related experts confront a ceaseless flood of difficulties. Seeing your way through these difficulties…

  36m           11 lessons           9,156 Views

Career Guide

Turn Yourself into a Professional Executive: Part II

Blair Cook & Jennifer Ross Nicholson

Numerous money related experts experience the ill effects of feeble nearness, not from an absence of skill, but rather…

  19m           11 lessons           9,107 Views

Business

Manage Your Meetings Better

ArLyne Diamond

Most books, articles, and courses on overseeing gatherings disregard the way that pioneers, chiefs, and facilitators…

  1h 13m           12 lessons           10,330 Views

Business

Executive Education: Part I - Leadership Essence

Eric Ball

The present supervisors are looked with obligations regarding useful and staff administration, and in addition creating…

  43m           12 lessons           9,706 Views

Sales

Avoid Common Demo Mistakes

Julie Hansen

In a focused market, a clumsy demo can accomplish something other than bore prospects, it can stretch your business cycle,…

  41m           13 lessons           10,928 Views

Business

Corporate Culture: Creativity and Innovation

ArLyne Diamond

At the outset, a gathering of companions and additionally schoolmates unite to make an organization. They know and like…

  1h 15m           11 lessons           9,702 Views

Business

People Management and Leadership

Carrie Foster

In this course, we talk about the key necessities for the effective administration of individuals in an association.…

  1h 26m           13 lessons           10,931 Views

Business

Executive Education: Part IV - International Business

Eric Ball

In this arrangement of addresses in Unlocking the Ivory Tower, we analyze worldwide business.

While universal…

  34m           8 lessons           6,677 Views

Business

How to Think Logically?

Michael Capristo

This early on class centers around understanding the segments and ideas that make up Critical Thinking.

We characterize…

  1h 8m           14 lessons           11,537 Views

Career Guide

SMART Goals

Brad Burgess

In the event that you haven't before been acquainted with the idea, S.M.A.R.T. remains for: Specific, Measurable, Attainable,…

  26m           8 lessons           7,904 Views

Career Guide

Customer Service Excellence

Derek Good

  11m           2 lessons           2,433 Views

Career Guide

Customer Service Excellence1

Derek Good

Good Course Communication related 

  11m           4 lessons           3,030 Views

Customer Service

Managing Customer Needs

Derek Good

How to get the best outcomes for your customers. Understanding the modern customer and how their needs have changed…

  10m           2 lessons           2,435 Views

Customer Service

Effective Questioning to Customers

Derek Good

Uncovering the correct information to assist your customers.

Learn the importance of effective questioning for…

  10m           2 lessons           2,436 Views

Customer Service

Difficult Customer Types

Derek Good

How to manage different difficult customers.

Handle any Difficult Customer With EASE!

You've encountered…

  10m           2 lessons           2,432 Views

Customer Service

Difficult Customer Techniques

Derek Good

A range of techniques for managing difficult or upset customers.

 

Learning Outcomes

  • Identify…

      10m           2 lessons           2,427 Views

Customer Service

Listening Effectively to Customers

Derek Good

Listening skills to ensure you understand your customers. This course gives you a brief review of the importance…

  10m           2 lessons           2,436 Views

Customer Service

Handling Abusive Customers

Derek Good

Learn techniques for managing upset or abusive customers. Some customers go beyond angry and become abusive. They…

  10m           2 lessons           2,428 Views

Customer Service

Showing Empathy to Customers

Derek Good

Empathy is putting yourself in another person's place. Sensing their situation, from their perspective. It's also…

  10m           2 lessons           2,428 Views

Customer Service

Advanced Customer Service

Derek Good

This course is a continuation from the Basic course. Here we shall continue to learn additional advanced techniques…

  10m           2 lessons           2,430 Views

Customer Service

Advanced Difficult Customers

Derek Good

This course is a continuation from the Basic course. Here we shall continue to learn new techniques to handle tricky…

  10m           2 lessons           2,433 Views

Career Guide

Managing Customer Needs

Derek Good

  11m           2 lessons           2,424 Views

Career Guide

Managing Customer Needs1

Derek Good

Test sampl e data

  11m           3 lessons           2,424 Views

Customer Service

Customer Service Excellence

Derek Good

How to offer best practice customer service. Key to business success is excellence in customer and client service.…

  10m           2 lessons           2,475 Views

Career Guide

Journalism Masterclass: Conducting Great Media Interviews

T J Walker

This journalism course is delivered primarily through spoken lecture. Because the skill you are learning is speaking…

  32m           12 lessons           9,095 Views

Lifestyle

Personal Branding: Deliver a Great Elevator Pitch

T J Walker

This personal branding course is delivered primarily through spoken lecture. Because the skill you are learning is speaking…

  38m           13 lessons           10,309 Views

Marketing

Marketing on YouTube: Creating a Digital TV Network

T J Walker

This YouTube Marketing course is for business people and experts who want to share their expertise with the world. You…

  1h 10m           13 lessons           9,701 Views

Marketing

PowerPoint: Deliver a Non-Boring Presentations

T J Walker

PowerPoint can be used effectively! Imagine delivering a PowerPoint presentation and people are actually paying attention…

  32m           9 lessons           7,884 Views

Lifestyle

Public Speaking Masterclass: Deliver Great Technology Talks

T J Walker

This Public Speaking course is delivered primarily through spoken lecture. Because the skill you are learning is speaking…

  1h 18m           12 lessons           9,699 Views

Career Guide

Presentation Skills: Give a Great Boardroom Speech

T J Walker

This Presentation Skills course is delivered primarily through spoken lecture. Because the skill you are learning is…

  1h 4m           14 lessons           10,912 Views

Lifestyle

Presentation Skills: Deliver an Excellent Ceremonial Speech

T J Walker

This course is delivered primarily through spoken lecture. Because the Presentation Skill you are learning is speaking…

  36m           12 lessons           10,315 Views

Career Guide

Public Speaking: People Who Hate Public Speaking

T J Walker

This "Public Speaking for People Who Hate Public Speaking" course is specifically for people who don't like giving…

  48m           11 lessons           9,093 Views

Career Guide

Media Training: Your First News Interviews

T J Walker

This course will give you step-by-step instructions on how to prepare and practice for any media interview, talk show…

  33m           8 lessons           6,064 Views

Lifestyle

Storytelling: How to Tell Stories Effectively

T J Walker

Storytelling is the essential ingredient in all successful speakers. Imagine yourself in front of a crowd and the audience…

  45m           19 lessons           14,546 Views

Career Guide

Presentation Skills: Advanced Speaking Without Reading Notes

T J Walker

In this course " How to Speak Without Notes" Presentation Skills course you will learn to speak directly to your audience.…

  34m           8 lessons           7,274 Views

Lifestyle

Telephone Skills: Confidently Speak on the Phone

T J Walker

Telephone Skills: Confidently Speak on the Phone

Imagine yourself speaking with total confidence and ease, every…

  36m           15 lessons           11,523 Views

Career Guide

Leadership: How to Speak Like a Leader

T J Walker

This course is delivered primarily through spoken lecture. Because the skill you are learning is speaking related, it…

  1h 7m           7 lessons           6,064 Views

Career Guide

Public Speaking: Avoiding Your Speech Blunders

T J Walker

This Public Speaking course is delivered primarily through spoken lecture. Because the skill you are learning is speaking…

  34m           12 lessons           9,700 Views

Career Guide

Presentation Skills: You Can Present Well On Any Conference Call

T J Walker

This course is structured around a series of lectures. The trainer is speaking to you and asking you to record yourself…

  48m           15 lessons           11,521 Views

Business

Investor Pitching: Creating an Investor Pitch Presentation

T J Walker

This course is delivered primarily through spoken lecture. Because the skill you are learning is speaking related, it…

  59m           11 lessons           7,881 Views

Career Guide

Communication Skills: Introduce Yourself With Confidence

T J Walker

Imagine that every time you introduce yourself, you know you are coming across as completely confident, comfortable and…

  35m           9 lessons           7,278 Views

Career Guide

Voice Training: How to Improve your Voice With Confidence

T J Walker

This course is delivered primarily through spoken lecture. Because the skill you are learning is speaking related, it…

  34m           13 lessons           10,318 Views

Business

Public Speaking: Delivering a Great Financial Presentations

T J Walker

This Public Speaking course is delivered primarily through spoken lecture. Because the skill you are learning is speaking…

  1h 21m           14 lessons           11,518 Views

Business

Sales Skills Training: Delivering a Winning Sales Presentation

T J Walker

This course is delivered primarily through spoken lecture. Because the skill you are learning is speaking related, it…

  53m           14 lessons           11,533 Views

Customer Service

How to Be Assertive - Communication Skills

Derek Good

In this 10 minute video course we explain what assertiveness is and how you can be more assertive. You will learn about…

  10m           1 lessons           1,217 View

Productivity

How to Manage your Time - Personal Development

Derek Good

This video deals with various aspects of time management including organizing tasks, email management and ways to reduce…

  10m           1 lessons           1,214 View

Productivity

How to Manage Stress - Personal Development

Derek Good

This 10 minute video course covers various aspects of managing stress including the body's stress response, good and…

  10m           1 lessons           1,215 View

Productivity

Problem Solving - Personal Development

Derek Good

In this video course, you will learn some basics around problem solving techniques. We examine problem solving theory,…

  10m           1 lessons           1,216 View

Productivity

Being Part of a Team, Team Player - Personal Development

Derek Good

This video course shares ideas on how you can contribute to a team more effectively. You will learn about different roles…

  10m           1 lessons           1,218 View

Customer Service

Taking Initiative - Personal Development

Derek Good

This 10 minute video course details the concept of taking initiative, what it is and some ways to take initiative.

  10m           1 lessons           1,217 View

Productivity

Communication Skills - Personal Development

Derek Good

This 10 minute video course explains about communication, tone, modulation and body language.

 

Learning…

  10m           1 lessons           1,219 View

Productivity

Cultural Awareness - Personal Development

Derek Good

In this 10 minute video course explains how cultural awareness is important in business and what you can focus on…

  10m           1 lessons           1,214 View

Customer Service

Answering the Telephone

Derek Good

This 10 minute video course shows some techniques on answering the telephone. It includes the phone greeting and asking…

  10m           1 lessons           1,215 View

Productivity

Learning and delivery styles

Derek Good

This 10 minute video course is all about learning and delivery styles. This is ideal for anyone who people who training…

  10m           1 lessons           1,217 View

Productivity

Giving instructions in the Workplace - Leadership

Derek Good

In this course explains how to give effective instructions in the workplace. This is ideal for leaders, supervisors and…

  10m           1 lessons           1,218 View

Productivity

Personal Grooming - Personal Development

Derek Good

This 10 minute video course runs through the areas of personal grooming and hygiene that are important in the working…

  10m           1 lessons           1,235 View

Business

Employee Policies

Rubina Helen

This is a course on Employee policies meant for the Fresher batch,

  30m           0 lessons           0 Views