Derek Good

Derek Good
Director at LearningPlanet

About Instructor

Hi, my name is Derek Good, one of the directors at LearningPlanet. I help to ensure people know where to find LearningPlanet, how to launch, produce new content and pretty much have a hand in everything else that goes on here but I do not make a good cup of tea, sorry! Originally from the UK, I moved to New Zealand in 2002 with my family and this has been my home ever since. Previously a director at Rapid Results – a leading training company, I still do some classroom training, facilitation and video production and a bit of acting on the side (you have heard of Shortland Street right?) Favourite saying: Good one!

I have spent the past 15 years working with businesses to help improve staff performance, engagement and productivity levels. I am co-owner of which is an online library of 1 minute and 10 minute videos aimed at improving Customer Service, Sales and Leadership skills.

Built the on-line learning part - contact in October 2004 through April 2005. Won National Innovation award for it in August 2005 - TUANZ innovation awards.

I previously co-owned Rapid Results Limited which provided classroom training and consulting. As companies are lacking budgets and time, more are looking at micro learning options which LearningPlanet helps to achieve.

Ran Tamlite Modular lighting for 8 years in the UK as General Manager and learned business acumen from tight business market, highly competitive field in all areas from purchasing, production, scheduling, sales, innovation, reporting, relationship building, staff leadership and excellent service ethic.

Specialties: Public speaking and facilitation. Liaising at all levels, negotiating contracts. Sales and marketing, e-commerce, setting up businesses, international negotiations with agreements and travel.


How to Be Assertive - Communication…
In this 10 minute video course we explain what assertiveness is and how you can be more assertive. You will learn about…
  • 10m
How to Manage Stress - Personal…
This 10 minute video course covers various aspects of managing stress including the body's stress response, good and…
  • 10m
How to Manage your Time - Personal…
This video deals with various aspects of time management including organizing tasks, email management and ways to reduce…
  • 10m
Problem Solving - Personal Development
In this video course, you will learn some basics around problem solving techniques. We examine problem solving theory,…
  • 10m
Being Part of a Team, Team Player…
This video course shares ideas on how you can contribute to a team more effectively. You will learn about different roles…
  • 10m
Taking Initiative - Personal Development
This 10 minute video course details the concept of taking initiative, what it is and some ways to take initiative.…
  • 10m
Communication Skills - Personal…
This 10 minute video course explains about communication, tone, modulation and body language.   Learning…
  • 10m
Cultural Awareness - Personal…
In this 10 minute video course explains how cultural awareness is important in business and what you can focus on…
  • 10m
Answering the Telephone
This 10 minute video course shows some techniques on answering the telephone. It includes the phone greeting and asking…
  • 10m
Learning and delivery styles
This 10 minute video course is all about learning and delivery styles. This is ideal for anyone who people who training…
  • 10m
Giving instructions in the Workplace…
In this course explains how to give effective instructions in the workplace. This is ideal for leaders, supervisors and…
  • 10m
Personal Grooming - Personal Development
This 10 minute video course runs through the areas of personal grooming and hygiene that are important in the working…
  • 10m
Difficult Customer Techniques
A range of techniques for managing difficult or upset customers.   Learning Outcomes Identify…
  • 10m
Listening Effectively to Customers
Listening skills to ensure you understand your customers. This course gives you a brief review of the importance…
  • 10m
Handling Abusive Customers
Learn techniques for managing upset or abusive customers. Some customers go beyond angry and become abusive. They…
  • 10m
Showing Empathy to Customers
Empathy is putting yourself in another person's place. Sensing their situation, from their perspective. It's also…
  • 10m
Advanced Customer Service
This course is a continuation from the Basic course. Here we shall continue to learn additional advanced techniques…
  • 10m
Advanced Difficult Customers
This course is a continuation from the Basic course. Here we shall continue to learn new techniques to handle tricky…
  • 10m
Customer Service Excellence
How to offer best practice customer service. Key to business success is excellence in customer and client service.…
  • 1,070 View
  • 10m
Managing Customer Needs
How to get the best outcomes for your customers. Understanding the modern customer and how their needs have changed…
  • 1,024 View
  • 10m
Effective Questioning to Customers
Uncovering the correct information to assist your customers. Learn the importance of effective questioning for…
  • 10m
Difficult Customer Types
How to manage different difficult customers. Handle any Difficult Customer With EASE! You've encountered…
  • 1,003 View
  • 10m
Introduction to Selling
In this 10 minute video course explains the basics of selling including the concepts of uncovering customer needs,…
  • 10m