Telephone Skills: Confidently Speak on the Phone
Imagine yourself speaking with total confidence and ease, every single time you make a telephone call. You can be relaxed, authoritative and easy to understand on the phone.
In this " How to Speak on the Telephone" class you will learn how to communicate effectively on business calls, teleconferences and other presentations made by phone. You can prepare for important phone calls, just as you would for important speeches or in-person presentations. With proper guidance, anyone can learn how to speak effectively over the telephone.
Imagine that every time you speak on the telephone you know that you sound confident, authoritative and knowledgeable. Wouldn't it be nice to know that people understand you and remember your key messages anytime you speak on the phone?
This course is delivered primarily through spoken lecture. Because the skill you are learning is speaking related, it only makes sense that you learn through speaking.
The skill you will learn in this class is not primarily theoretical or academic. It is a skill that requires physical habits. That is why you will be asked to take part in numerous exercises where you record yourself speaking on video, and then watching yourself. Learning presentation skills is like learning how to ride a bicycle. You simply have to do it numerous times and work past the wobbling and falling off parts until you get it right.
Anyone who has to or wants to communicate effectively on the telephone for business or personal reasons.